Frequently asked questions
Booking, payment, preparation, privacy and what to expect from traditional guidance.
How do I choose the right consultation?
Start with the main decision or concern. Each service page explains its scope, required details, duration and enabled modes. The office can also route a general enquiry.
When is an appointment confirmed?
Only after the payment gateway confirms payment through a verified server webhook. A browser success screen alone never confirms a booking.
Can I book for a family member?
Yes. Registered users can maintain family birth profiles and select the relevant person when supported by the service.
Are birth details kept private?
Birth details and uploaded reports are stored as private account data. Files are not exposed through public URLs and access is authorization-controlled.
Can a consultation replace medical or legal advice?
No. Astrology and spiritual guidance are advisory. Medical, legal, financial and mental-health decisions require qualified professionals.
What if no daily Panchang or horoscope is shown?
The platform publishes calculations and forecasts only after a configured provider or editorial reviewer supplies them. It deliberately avoids invented daily content.
How do refunds work?
Eligibility depends on the service-specific cancellation or fulfilment policy. Approved refunds are mapped to the original verified payment and tracked in the finance system.
Is offline consultation available?
Yes, where enabled. In-person slots are scheduled for Jodhpur and precise instructions are shared after confirmation.